Shipping Policy
Shipping Policy
Thank you for visiting and shopping at [Company Name].Domestic Shipping Policy
Shipment processing time All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone. Shipping rates and delivery estimates Shipping charges for your order will be calculated and displayed at checkout. [Add your shipping carriers and rates here.]| Order Amount | Standard Ground Shipping (1–7 business days) | FedEx Ground (3–7 business days) |
|---|---|---|
| $0–$49.99 | $5.95 | $9.95 |
| $50.00+ | *Free | *Free |
International Shipping Policy
We currently do not ship outside the continental US. [If you ship outside the US, add the countries you’ll ship to with details about your process and additional fees.]Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded. [Your Company] will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:- Call [phone number]
- Or alert us at [email address]
Refund Policy
Refunds Policy:
- If you’d like to return any product purchased on Soracom’s Online Store, the return period is 14 days from the date of delivery. We will only accept unopened and unused products for return.
- No returns will be accepted without the customer having obtained a return authorization. Prior to returning your product, please contact info@soracom.io with a Subject line of “Online Store Product Return”.
- All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted.
- All products must be returned in their original packaging with original receipt and an explanation of the reason for the return.
- Refunds will be denied for any product returned not conforming to the above mentioned conditions.
- We will refund 100% of the purchase price for returns that meet the above conditions.
- For returns after the 14 day period, we will refund the purchase price of the product(s) minus a 15% re-stocking fee (of the total product(s) purchase price) up to 90 days from the date of purchase.
- Returns are not accepted after 90 days from the day of purchase.
- Soracom will not pay for return shipping – customers are responsible for the cost of returning the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to Soracom. We will not accept COD shipments.
- For returns that meet the above criteria, you can expect a refund within 14 days of the date that we receive the product(s) from you.
- If you have any questions about our Refund and Return Policy, please contact us at info@soracom.io
Billing Terms and Conditions:
- We accept Credit Cards (Master Card and Visa) for payment of orders. We do not accept PayPal, Amazon Payment, Bitcoin, Wire Transfer, check, money order or COD payments. Before shipment, credit cards must clear authorization and will be charged at the time of order.
- When required by law Soracom collects Federal, State and/or Local sales tax to a Customer’s shipment. (These taxes are in addition to the purchase price of the Product(s) subject to an order).
Cancellation / Return / Exchange Policy
Returns Policy :
- If you’d like to return any product purchased on Soracom’s Online Store, the return period is 14 days from the date of delivery. We will only accept unopened and unused products for return.
- No returns will be accepted without the customer having obtained a return authorization. Prior to returning your product, please contact info@soracom.io with a Subject line of “Online Store Product Return”.
- All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted.
- All products must be returned in their original packaging with original receipt and an explanation of the reason for the return.
- Refunds will be denied for any product returned not conforming to the above mentioned conditions.
- We will refund 100% of the purchase price for returns that meet the above conditions.
- For returns after the 14 day period, we will refund the purchase price of the product(s) minus a 15% re-stocking fee (of the total product(s) purchase price) up to 90 days from the date of purchase.
- Returns are not accepted after 90 days from the day of purchase.
- Soracom will not pay for return shipping – customers are responsible for the cost of returning the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to Soracom. We will not accept COD shipments.
- For returns that meet the above criteria, you can expect a refund within 14 days of the date that we receive the product(s) from you.
- If you have any questions about our Refund and Return Policy, please contact us at info@soracom.io
Billing Terms and Conditions:
- We accept Credit Cards (Master Card and Visa) for payment of orders. We do not accept PayPal, Amazon Payment, Bitcoin, Wire Transfer, check, money order or COD payments. Before shipment, credit cards must clear authorization and will be charged at the time of order.
- When required by law Soracom collects Federal, State and/or Local sales tax to a Customer’s shipment. (These taxes are in addition to the purchase price of the Product(s) subject to an order).